Member Experience
Our mission is to make the service experience easier and better for customers. Our member experience and digital engagement are insight led, delivering you optimum results.
Turnkey Digital Engagement
From the moment your customer becomes a Member, FIMC’s digitally native, intuitive customer engagement engine delivers relevant content that provides real value and an exceptional customer experience, enabling them to fast-track their goals.
Digital Welcome Experience
FIMC's real-time digital welcome experience invites customers to log in to their account to personalize their member portal.
Mobile-First Member Portal
The Member Portal is a one-stop shop where members can mange their account, access benefits, get helpful, money-saving tips, play games, and quickly and easily file a claim.
Claims Made Easy
From filing and checking the status of a claim to accessing past claims, FIMC makes claims fast and easy.
Personalized Content, Powered by Automation
Dynamic trigger-based emails can dramatically improve conversion and lifetime value across the customer lifecycle.
Enhanced Gamification
Our proprietary games connect with members on a more emotional level, helping to activate affinity, deepen engagement and encourage loyalty.
Exclusive Offers
Send highly personalized surprise and delight offers to nurture and enhance customer lifetime value, test and learn, or realize immediate performance benefits.
Everything Members Need. Anywhere. Anytime.
From Any Device.
This one-stop shop allows members to make the most of their FIMC membership.
Easy Access to Benefits
Quickly and easily access benefits like roadside assistance, telemedicine, pet prescription discounts and more!
Claims Made Easy
File a claim, check the status of a claim, and access current and past claims activity all from one place.
Curated Offers & Promotions
Check out the latest personalized promotions and curated offers.
24/7/365 Customer Support
Customer assistance is just a click away.
Get Money-Saving Tips
Helpful advice to help save on everyday and unexpected expenses.
Manage Membership
Update account, add plans and manage your membership.
FIMC’s Member Experience
Members have access to their benefits from day one.
Check out our video on the right to see how we provide relevant content and real value with our intuitive, digital-first member experience.
Licensing
Customer Service
Claims
Compliance
We Handle Everything
From managing their account to making a claim and everything in between, members work with FIMC directly for every aspect of their membership.
Reporting, Data & Insights
Real-Time Sales Data
Channel partners get exclusive real-time access to omnichannel sales data and metrics.
Actionable Insights
Claims, servicing and engagement metrics and analytics give you actionable insights.
Leverage the Power of FIMC
Seamless Integration. Low IT Effort.
FIMC's flexible solutions make it easy for you to begin earning recurring revenue at scale.
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Turnkey Digital Transformation
Easily operationalize leading-edge, omnichannel customer engagement strategies.